Terms of Service
Last updated: 23 September 2026
These Terms of Service govern your use of the Workman Furniture website and your enquiries, quotations and purchases from us. By using this website or confirming an order, you agree to the terms that apply to that interaction or order.
1. Website Information
We aim to keep website information accurate and current. Product availability, specifications, finishes, dimensions and prices may change. Website content is general information and does not constitute a binding offer unless confirmed in a written quotation, invoice or order confirmation issued by Workman.
2. Quotations, Instructions and Order Confirmation
Unless a quotation states otherwise, it is valid for 7 days from its issue date. An order becomes binding when Workman accepts it and receives the required advance payment. The accepted quotation, approved production drawings, specifications, finish selections, invoice and order confirmation form part of the agreement.
Only written information contained in the approved order documents and production drawings will be followed. Workman is not responsible for differences resulting from verbal instructions given to any person. Any requested amendment must be recorded and accepted by Workman in writing before it can form part of the order.
3. Product Details and Natural Variations
We take reasonable care to represent products accurately. Screen settings, photography, lighting and material batches can affect how colours, grains and textures appear. Wood, veneer, leather, fabric, stone and other materials may have natural variations. Minor variations that do not materially affect the approved design or function are not necessarily defects.
4. Custom Products and Drawing Approval
All Workman products are made to order and manufactured according to the approved production drawings. Before production begins, the customer must carefully understand, check and verify all drawings, dimensions, materials, colours, finishes, quantities and specifications, and provide signed approval.
The customer’s sign-off confirms that the drawings and listed details are correct and authorizes Workman to begin production. Workman is not responsible for differences that result from information approved by the customer or from verbal instructions that were not incorporated into the signed production drawings.
5. Measurements, Access and Site Conditions
The customer is responsible for confirming that the product dimensions are suitable for the intended site and that the products can pass safely through entrances, lifts, staircases, corridors and other access routes. Workman is not responsible where a product cannot fit at the site or cannot be delivered through a tight staircase, narrow passage or restricted access point.
The customer must disclose all relevant access restrictions and ensure that the site is safe, ready and accessible for delivery and installation. Additional visits, handling, alterations or other costs caused by inaccurate information or restricted access may be chargeable.
6. Prices, GST and Payment
Unless expressly stated otherwise, all displayed and quoted prices are in Pakistani Rupees and are exclusive of GST, delivery, installation, special packing, transport, unloading and other separately identified charges.
The standard payment schedule is 60% advance and 40% balance before delivery, following inspection, unless different terms are stated in the quotation or invoice. Workman may pause production, delivery or installation while any amount due remains unpaid.
7. Production and Lead Times
The production lead time begins only after both the required advance payment and the signed production drawings have been received, whichever occurs later. Lead times are estimates and may vary with product type, quantity, customization, material availability, approvals, site readiness and circumstances outside our reasonable control. Please also review our Delivery & Lead Times page.
8. Delivery, Transport and Storage
The customer must accept delivery within 7 days of the notified delivery date. If delivery is not received within that period for reasons attributable to the customer, warehousing charges may be applied at 0.2% per day in accordance with the applicable quotation or order documentation.
If transport is arranged and contracted directly by the customer, responsibility for the goods during transport and unloading rests with the customer and the appointed transporter. Workman is not responsible for damage arising during customer-arranged transport or unloading.
9. Pre-Delivery Inspection
The customer must inspect the completed products and sign the inspection report before delivery. Delivery will not be released until the required inspection and signed approval have been completed.
Digital inspection is not available for deliveries outside Lahore. Customers outside Lahore must arrange the required physical inspection personally or through an authorized representative before delivery.
10. Changes, Cancellations, Returns and Refunds
Because every product is made to order for the customer according to approved drawings and specifications, changes, cancellations, returns, exchanges and refunds are not accepted after the order is confirmed, drawings are signed off or production begins, except where expressly agreed by Workman in writing.
Please make sure that you fully understand and carefully verify every production drawing and specification before signing approval. Your sign-off confirms that the drawings, dimensions, materials, finishes, quantities and other listed details are correct.
11. Warranty and After-Sales Support
Warranty-related and after-sales requests are assessed under the written terms applicable to the original order, Workman’s applicable company policy. Please review our Warranty & After-Sales page for the support process.
12. Acceptable Website Use
You may use this website only for lawful purposes. You must not attempt to disrupt the website, gain unauthorized access, introduce malicious code, scrape content in a manner that harms our systems, or use our material in a misleading or unlawful way.
13. Intellectual Property
Unless otherwise stated, the website’s text, photographs, graphics, designs, catalogues, logos and other content belong to Workman or are used with permission. They may not be copied, republished or used commercially without prior written permission.
14. Third-Party Services and Links
The website may link to or use third-party services such as maps, social media, analytics or communication platforms. Their services are governed by their own terms and policies. We are not responsible for third-party content or systems outside our control.
15. Privacy
Our collection and use of personal information is described in our Privacy Policy.
16. Changes to These Terms
We may update these terms to reflect changes in our website, services, business practices or legal requirements. The revised version will be posted on this page with an updated date. Order-specific terms accepted before an update remain governed by the documents applicable to that order.
17. Contact Us
For questions about these terms or an order, contact Workman Furniture:
WhatsApp: 0317 999 2996
Email: sales@workmanfurniture.com