Privacy Policy

1. Introduction

Workman Furniture respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, contact us through WhatsApp, submit an enquiry, fill out a lead form, apply for a job, visit our showroom, or interact with us through social media platforms such as Facebook, Instagram, LinkedIn, or Meta lead forms.

By using our website, submitting your information, or communicating with us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

Customer Enquiry Information
Name, phone number, email address, city, address, company name, project details, furniture requirements, room sizes, design preferences, budget range, delivery location, and any other information you choose to share with us.

Order and Transaction Information
Product details, quotations, invoices, payment information, delivery information, installation details, warranty claims, and after-sales service records.

Recruitment and Job Application Information
Name, phone number, email address, CV, employment history, education, current designation, current employer, salary expectations, notice period, interview notes, references, and any information submitted for employment or internship opportunities.

Website and Digital Interaction Information
IP address, browser type, device type, pages visited, time spent on the website, enquiry source, form submissions, cookies, and other analytics data.

Communication Information
Messages, call notes, WhatsApp chats, emails, social media messages, comments, form responses, and other communication records.

Showroom or Office Visit Information
Visitor details, meeting records, project discussions, and CCTV footage where applicable for safety and security purposes.

3. How We Collect Information

We may collect information when you:

Visit our website
Submit a contact form or quotation request
Fill out a Meta, Facebook, Instagram, Google, or LinkedIn lead form
Message us on WhatsApp or social media
Call or email us
Visit our showroom or office
Place an order
Apply for a job or internship
Participate in surveys, promotions, or feedback requests
Interact with our advertisements or digital campaigns

4. How We Use Your Information

We use your personal information for the following purposes:

To respond to enquiries
To prepare quotations and proposals
To provide furniture design, space planning, production, delivery, and installation services
To process orders and payments
To provide after-sales service and warranty support
To communicate updates about your enquiry, order, delivery, or service request
To evaluate job applications and manage recruitment
To improve our products, services, website, and customer experience
To run marketing, remarketing, and advertising campaigns
To maintain business records and internal reporting
To prevent fraud, misuse, or unauthorized activity
To comply with legal, tax, accounting, and regulatory requirements

5. Marketing Communications

If you submit your contact details to us, we may contact you through phone, SMS, email, WhatsApp, or social media regarding your enquiry, order, service request, or relevant Workman Furniture products and services.

You may request to stop receiving promotional messages at any time by contacting us or replying with an unsubscribe request where applicable.

We do not sell your personal information to third parties.

6. Recruitment and CV Data

If you apply for a job, internship, apprenticeship, or employment opportunity with Workman Furniture, we may use your information to:

Review your application
Assess your suitability for a role
Contact you for interviews or follow-up information
Verify details provided by you
Maintain recruitment records
Consider you for future suitable vacancies

If you are not selected, we may retain your CV and application details for future hiring opportunities unless you request deletion.

7. Sharing of Information

We may share your information only where reasonably necessary, including with:

Employees and departments within Workman Furniture
Sales, design, production, delivery, installation, accounts, HR, and customer service teams
Technology service providers, including CRM, email, website, hosting, analytics, and communication platforms
Advertising platforms such as Meta, Google, Instagram, Facebook, LinkedIn, or similar platforms
Delivery, logistics, installation, or service partners
Professional advisers, including accountants, auditors, consultants, or legal advisers
Government, tax, regulatory, or law enforcement authorities where required by law

We require service providers and business partners to handle personal information responsibly and only for the purpose for which it was shared.

8. Use of Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

Understand website traffic and user behaviour
Improve website performance
Measure advertising effectiveness
Show relevant advertisements
Retarget visitors who have shown interest in our products or services

These tools may include services provided by platforms such as Meta, Google, or other digital advertising and analytics providers.

You can control or disable cookies through your browser settings, but some website features may not work properly if cookies are disabled.

9. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

These steps may include controlled access to business systems, password protection, internal access restrictions, secure storage, and staff confidentiality practices.

However, no method of electronic transmission or storage is completely secure. While we aim to protect your personal information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including business, service, legal, accounting, tax, warranty, recruitment, and record-keeping purposes.

Customer, order, invoice, and warranty records may be retained for business and legal compliance.

Recruitment records may be retained for current or future hiring needs unless deletion is requested.

11. Your Rights

Subject to applicable law and reasonable business requirements, you may request to:

Access the personal information we hold about you
Correct inaccurate or outdated information
Withdraw consent for promotional communication
Request deletion of your personal information where it is no longer required
Ask questions about how your information is used

To make a request, please contact us using the details provided in this Privacy Policy.

12. Third-Party Links

Our website or social media pages may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before sharing information with them.

13. Children’s Privacy

Our products and services are not directed toward children. We do not knowingly collect personal information from children without appropriate consent.

If we become aware that personal information of a child has been collected without proper consent, we will take reasonable steps to delete it.

14. International Platforms and Data Processing

Some of the tools and platforms we use, such as Meta, Google, WhatsApp, website hosting providers, CRM systems, email services, or analytics tools, may store or process data outside Pakistan.

By submitting your information to us, you understand that your information may be processed through such platforms for business, communication, advertising, analytics, or service-related purposes.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or technology.

The updated version will be posted on our website with the revised effective date.

16. Contact Us

For questions, corrections, deletion requests, or privacy-related concerns, please contact us